Return Policy
At [Your Store Name], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully.
Returns
We accept returns within [7/14/30] days of receiving your order. To be eligible for a return, the item must meet the following conditions:
- The product must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
- All accessories, manuals, tags, and included items must be returned with the product.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable or digital products
- Personalized or custom-made items
- Clearance or final sale products
- Perishable goods
- Items damaged due to misuse or improper handling
Return Process
To initiate a return:
- Contact our customer support team at [support@yourstore.com].
- Provide your order number and reason for the return.
- Include photos if the item is damaged, defective, or incorrect.
- Once your request is approved, we will provide return instructions.
Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photographs or videos to verify the issue.
Upon approval, we will offer one of the following:
- Replacement product
- Store credit
- Full refund
Refunds
After receiving and inspecting the returned item, we will notify you regarding the status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Refunds typically appear within 5–10 business days after approval.
Shipping Costs
- Original shipping charges are generally non-refundable unless the return is due to our error.
- Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly shipped.
Exchange Policy
We only replace items if they are defective, damaged, or incorrect. If you would like to exchange an item, please contact our support team for assistance.
Order Cancellation
Orders may be canceled before they are processed or shipped. Once an order has been dispatched, cancellation requests may not be possible.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times can vary.
- If you still have not received your refund, contact us at [support@yourstore.com].
Changes to This Policy
We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be posted on this page with an updated revision date.
Contact Information
For questions regarding returns, refunds, or exchanges, please contact us: